Steve Ritchie has sent a management team across the country. This specialized team will visit every single one of the Papa John’s stores in order to listen to employees, franchisees and customers. This feedback will be incredibly important in the company’s mission to move away from the comments made by the former CEO and founder.
In an article from inc.com, it mentioned that these bold actions are refreshing in a time when companies simply weather out a storm. Massive companies like to play the waiting game after a controversy. They simply wait until the fury dies down and then resume business as normal. But that’s not what Steve Ritchie has planned for Papa Johns.
All of this fallout stems from the former CEO and founder’s use of a racial slur during a conference call. The man was immediately fired and then replaced with a very likable figure. Steve Ritchie has devoted his entire life to the pizza company and has now been rewarded with the top position.
Steve Ritchie (@stevemritchie) is the most capable man to lead the company in a new direction. The pizza company will still be selling its incredibly popular products using the same high-quality ingredients. But Steve Ritchie has issued an order that will change the entire culture of the company.
Outside help has been called to each of its stores in order to educate 120,000 employees. He wants everybody to know that racial insensitivity will not be tolerated. He’s pulling all of these maneuvers very transparently, and you can check in on the process at the company’s website.
Here’s why this move shows emotional intelligence. Steve Ritchie, a white man himself, has ordered his company to listen. This will allow the company to understand any damage done by the comments of the former CEO. It will inform the next moves for the famous pizza company.
Many other companies would simply take action without listening. These tone-deaf actions often fall flat in a market focused on social justice. But Steve Ritchie will not make their mistakes because he cares deeply about his customers and the company that is worked for his entire life. See Steve Ritchie’s work history here.
Visit this site: crunchbase.com/person/steve-ritchie